Dear Valued PrimeHost Customer:
The PrimeHost is pleased to announce that it has upgraded its customer area and helpdesk software. We are always looking for ways to best serve our customers and have recently found that as we have grown, we outgrew our previous helpdesk solution so we made some changes to make sure our customers always come first.
Here are a few highlights of the new system:
Your Client Area is now a one stop shop for information about your services, billing, and support. If you had a previous login for ThePrimeSupport.com you no longer need it
If you previously had two Client Area accounts (for theprimehost.com and theprimehost.biz) both of these accounts are now accessible from theprimehost.com
You may continue to contact us using our same support email addresses (firstname.lastname@example.org or email@example.com) as you always have. These support requests will now show up in your Client Area
Your full ticket history should be available to you in the near future so you may see all requests you have made previously. Our development team is working hard to wrap up importing old requests and we hope to have this completed as soon as possible. If you still need assistance with an existing ticket simply open a new one and let the agent know there’s an existing ticket and we’ll be happy to look it up and continue to resolve your issue.
Our Live Chat feature is now directly integrated with the Client Area and the rest of our website. Technicians are only a few clicks away should you require live assistance
If you experience issues with the system after the upgrade or have questions or concerns please open a support ticket and let us know and we’ll be happy to assist you in any way possible.
Friday, February 16, 2018