Datacenter Maintenance (April 2nd 2300 to April 3rd 0500 US Eastern Daylight Time)

In light of recent events with COVID-19, and to ensure both the safety of employees as well as a smooth transition, the equipment move has been re-scheduled for April 2nd starting at 11 pm, EDT. This might be re-adjusted depending on COVID-related events in the coming days. Our team continues to be available 24/7/365 if you require assistance ... Read More »

25th Mar 2020
[Completed] Dallas Network Maintenance (8PM EST - January 21, 2020)

Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »

21st Jan 2020
[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »

20th Jan 2020
Client Area Upgrade

On September 24th, 2019 between 11:00 and 17:00 US Eastern Daylight Time our staff will be performing an upgrade of our billing software to introduce new features and continue to provide our customers with the best possible service. The maintenance window will last approximately 30 minutes. If you require assistance with your services during that ... Read More »

23rd Sep 2019
Storage Maintenance - VPS node

Some VPS clients will have short downtime tonight while 1 of our hardware nodes is restarted to perform storage checks. Expected downtime will be less than 30 minutes for most clients, clients with large storage quotas may require longer.

13th Apr 2019
[Completed] Swordfish - Scheduled System Maintenance (August 23, 2018 - 10PM EST)

Date: August 23, 2018 Time: 10:00PM EST Duration: Two (2) Hours Effected System(s): Swordfish (swordfish.equinoxserve.com) Beginning at 10:00PM EST on August 23, 2018 system administrators will be performing software maintenance on shared cPanel server Swordfish (swordfish.equinoxserve.com) in order to update the available PHP versions and ... Read More »

23rd Aug 2018
Node 7 Maintenance

We will be rebooting Node 7 at midnight EST tonight in order to apply needed kernel updates

Estimated downtime will be 5 to 15 minutes depending on if your VPS uses cPanel storage quotas

2nd Jul 2018
Atlanta datacenter maintenance

On Thursday March 29th and Friday March 30th we will be performing scheduled maintenance in our Atlanta datacenter. We need to perform this work in order to ensure that all of our systems continue running smoothly and at top performance. Our technicians will be working during the late night/early mornings of both days. We do not expect any ... Read More »

23rd Mar 2018
Client Area and Support Desk System Upgrade

Dear Valued PrimeHost Customer: The PrimeHost is pleased to announce that it has upgraded its customer area and helpdesk software. We are always looking for ways to best serve our customers and have recently found that as we have grown, we outgrew our previous helpdesk solution so we made some changes to make sure our customers always come ... Read More »

16th Feb 2018
Affiliate Program Now Active

Greetings,   Our affiliate program is now fully operational. That is correct! If you've been looking for a way to make some extra money, here is the way to do it.Simply refer legitimate signups to us and we'll pay you. Simple. Easy.If you see this from within our billing center you merely need to click on the "Affiliate Link" in the ... Read More »

8th Sep 2014