Security incident in shared servers

It is our obligation to inform all customers that we have detected a security incident in some of our shared hosting servers.  This is related to a cPanel vulnerability that can allow malicious agents to gain unauthorized access to servers. We're working closely with cPanel support to get all affected servers migrated to new hardware, clean of ... Read More »

6th Oct 2020
Upcoming migration.

Dear customer,   Due to a recently detected security issue, as a precaution we’ve decided to migrate your cPanel accounts to a new shared server in a different location.   While we want to avoid all possible inconveniences to you, our technicians have deemed this migration necessary. A recently discovered cPanel exploit has made the ... Read More »

2nd Oct 2020
cPanel account passwords reset on September 29th

On September 29th we proceeded to reset cPanel passwords for all customers running on cPanel servers. We detected a possible vulnerability with cPanel, and in an abundance of caution we proceeded to reset the passwords. We understand the inconvenience caused by this, but security is of utmost priority to us. If you have a valid email address ... Read More »

29th Sep 2020
[Completed] Raptor Server Maintenance (11 PM EST - April 16, 2020)

System engineers will be performing maintenance on Raptor, cPanel shared hosting server, on April 16, 2020, at 11 PM EST. The maintenance window is scheduled to open at 11 PM EST and close at 12 AM EST (1 Hour). During the maintenance window services may become unavailable for short periods of time while changes are made to Apache and PHP to ... Read More »

16th Apr 2020
[Complete] Hard drive replacement in shared server (April 1st 6 am EDT)

On April 1st, starting at 6 am EDT, we will be performing a drive replacement in one of our shared servers. Some customers might experience a short downtime window.

31st Mar 2020
[IN PROGRESS] Datacenter Maintenance (April 2nd 2300 to April 3rd 0500 US Eastern Daylight Time)

Update: 10:54 EDT - Technicians are still working on restoring services to a limited scope of customers. Thank you for your patience. Update: 09:26 - Some customers are experiencing issues accessing their servers. Datacenter technicians are continuing to work diligently to troubleshoot and resolve the issue. We apologize for the extended ... Read More »

25th Mar 2020
[Completed] Dallas Network Maintenance (8PM EST - January 21, 2020)

Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »

21st Jan 2020
[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »

20th Jan 2020
Client Area Upgrade

On September 24th, 2019 between 11:00 and 17:00 US Eastern Daylight Time our staff will be performing an upgrade of our billing software to introduce new features and continue to provide our customers with the best possible service. The maintenance window will last approximately 30 minutes. If you require assistance with your services during that ... Read More »

23rd Sep 2019
Storage Maintenance - VPS node

Some VPS clients will have short downtime tonight while 1 of our hardware nodes is restarted to perform storage checks. Expected downtime will be less than 30 minutes for most clients, clients with large storage quotas may require longer.

13th Apr 2019